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City Sightseeing Hop On Hop Off Turin + La Venaria Reale
Italy
Review for Modern Vegan Night Foodie Tour In Tokyo
Japan
Fabulous !
City Sightseeing Hop On Hop Off Turin
Private Tour of Zurich, Rheinfalls & Stein am Rhein from Lucerne
Switzerland
Q: How do I apply for a refund with my upgraded terms?
A: Applying for a refund with your upgraded terms is simple and straightforward. Cancel your booking online via the Manage Bookings portal (pe.tours/manage) and then follow the prompts to file a claim. The online refund application form (which can be accessed anytime by visiting refundable.me) will require some basic information about your reason for canceling as well as evidence to document that reason. Once your claim has been validated by our partner, you will receive a 100% refund directly to your bank account. Typically refunds are processed within 72 hours of form submission.
Review for Milford Sound Coach | Cruise | Fly
New Zealand
It was a beautiful experience. We had booked a plane trip back and that was cancelled for weather and we had the option of returning on the bus or taking a helicopter. We chose the helicopter and it was perfect!
Review for Panama Canal Visitor Center and City Tour Shared Tour
Panama
CLients were extremely pleased
Review for Whale Watching Lunch Cruise With Transportation
Mexico
Comfortable boat with seating in shade and in sun, multiple-stall restrooms, and while there was plenty of rocking with the waves we appreciated not being knocked around as much as the small boats & zodiacs we could see! Friendly and attentive staff. Food was average, perfectly acceptable.
Review for Discover NY Day Tour (Glass-Top Bus)
United States
We learned about the highlights of Manhattan from the comfort of a luxury small bus.
Review for Small Group Food Tour
Hong Kong
My clients loved this tour! Guide was fabulous. Amazing food, best BBQ pork ever!
City Sightseeing Hop On Hop Off Turin + Automobile Museum
Q: Troubleshooting Declined Credit Card Transactions
A: General troubleshooting tips: - Most error messages regarding declined transactions come directly from the bank, not the Project Expedition system, so the most common cause of declined transactions on our website is due to the client’s bank blocking the payment from going through. Have your client call their bank to authorize the charges. - Make sure to type out the credit card information - copying and pasting into the credit card fields often leads to declined transactions. Troubleshooting zip code errors: - Double-check that the zip code matches the billing address attached to the credit card. - If you have a Canadian postal code, you will need to enter only the 3 digits followed by 00 into the zipcode field. For example, L3Z 1C1 would be formatted as 31100.
Review for City Sightseeing Hop On Hop Off Naples
Amazing way to see the city!
Q: How do I qualify for a refund through the Flight Friendly Refund Policy?
A: To qualify, follow the steps below: a. For minor flight delays: Your driver will monitor the flight and adjust the pickup time accordingly. b. If your Arrival Flight is canceled or a connecting flight disruption causes you to miss your Arrival Flight and you’re rebooked to arrive the same day as originally scheduled, notify the Operator or Project Expedition. If the new flight cannot be accommodated or you're rebooked on a different date, cancel your transfer before the original pickup time at https://pe.tours/manage. If you do not cancel prior to your transfer’s pickup time, you will not be eligible for a refund. The Flight Friendly Refund Policy does not apply to changes announced before the cancellation deadline. Project Expedition reserves the right to request evidence or proof of your confirmed airline booking, flight itinerary, flight confirmation, flight delay, or flight cancellation. If you are unable to provide this evidence when asked, you may be considered ineligible for a refund through this policy.
Review for Waitomo Caves & Rotorua Tour with Te Puia from Auckland (Small Group)
This tour was one of the highlights of my entire trip!
Review for Skip-the-Line Louvre Highlights Tour with Mona Lisa
France
Booked this for a client and they really loved it. They really appreciated the detailed directions on where to meet since he was traveling by himself.
Mbun Hamburger Shop And Open Bus Turin
Q: How do Upgraded Refund Terms differ from the Flight Friendly Refund Policy?
A: The Upgraded Refund Terms provide for a refund for many more reasons than just flight disruptions. Filing a claim via the Upgraded Refund Terms policy also protects the travel advisor commission (if relevant) while a refund through Flight Friendly Refund Policy does not.
Q: Is the Flight Friendly Refund Policy an insurance policy?
A: No, the Flight Friendly Refund Policy is not an insurance policy, it is a unique feature of our cancellation terms that provides an additional benefit for travelers impacted by arrival flight disruptions.
Review for Cannes Private Walking tour With A Professional Guide
Very well done!
Q: What circumstances are excluded from the Upgraded Refund Terms?
A: Any circumstance that is not detailed in the Terms & Conditions and cannot be considered an unforeseen and/or emergency circumstance will not be eligible for a refund. We cannot give you a full list of exclusions due to the fact that “emergency circumstances” are considered on a discretionary basis. However, generally “I don’t want to attend/don’t feel like attending” is not a valid reason for a refund.
Q: Can I add Upgraded Refund Terms after I have made my booking?
A: No, unfortunately if you would like to purchase Upgraded Refund Terms, you must do so on the checkout screen at the time of purchase. It is not possible to add the upgrade to your booking retroactively.
Q: What happens if my circumstance is not included in the list of covered events?
A: If you feel your circumstance is “unforeseen” and/or an “emergency” but you cannot find it in the list of qualifying events, then we recommend you still apply via the online application form. The circumstance will be considered by our partner’s consumer-centric refund team. If it is found that your situation is not classified as an emergency or unforeseen, your refund application will likely be denied.
1 Day in Milan with Hop On Hop Off Bus from Turin by Train
Review for Seoul: Korean Chicken & Beer Pub Crawl
South Korea
Really awesome experience and ended up being one of our favorite nights in Seoul. You will be thrust around the city - stopping to enjoy multiple rounds of chicken, beer, Soju, and energetic discussions with your guide. We also loved stepping through Mangwon Market and being encouraged to try local dishes we almost certaintly would not have tried on our own accord. Cannot recommend this excursion enough for travelers who want to eat, laugh, and experience Seoul through the local cuisine! Additionally, our guide, Jeff, was exceptional and elevated the night to another level. Jeff lead the tour swiftly and seamlessly but what was remarkable was Jeff's skills as conversationalist. Jeff was eager to share and educate us on Korea culture - dining practices, entertainment, economics, sport, history, really everything - all while fielding all of our curiosity questions. Before we realized the night had grown late and Jeff was more than willing to stay far beyond the scheduled end of the tour to continue entertaining us. Jeff made this such a memorable evening and by the end of the night it felt as is if we were just having drinks and lively conversation with a friend. Gamsa habnida Jeff!
Q: When is the deadline to be eligible for Flight Friendly Refund Policy?
A: Your transfer must be cancelled before the original scheduled pickup time. If you do not cancel your transfer, we cannot review the booking for a refund via the Flight Friendly Refund Terms.
Wonderful way to see the city!
Q: What types of transfers are eligible for the Flight Friendly Refund Policy?
A: Transfers that pick up from an airport are eligible for the Flight Friendly Refund Policy when there is a last minute flight disruption that occurs *after* the cancellation deadline (flight changes in advance of the cancellation deadline do not qualify as you can cancel for a full refund if you cannot modify your booking). A refund can only be approved if the booking is cancelled via the manage bookings page and there is a valid flight disruption.
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